Privacy Policy

Welcome to SkinPilot. We take your privacy seriously and are committed to being transparent about how we handle your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using SkinPilot, you agree to the practices described below.

1. Data We Collect

We collect the following categories of information:

• Account information: Your email address and, if provided, your name, when you create an account or join our waitlist.
• Skin and health data: Information you voluntarily share about your skin type, concerns, conditions, product usage, daily habits (cleansing, moisturizing, hydration, sun protection), and how your skin feels day-to-day.
• Usage data: Log data such as pages visited, features used, in-app actions, timestamps, and device information (OS version, device model, app version).
• Payment information: If you subscribe to Glow Pro, payment is processed by Google Play. We do not store your full card number or banking details.
• Communications: Messages you send to our support team at hello@myskinpilot.com.

2. How We Use Your Data

We use the information we collect to:

• Provide, operate, and improve the SkinPilot app and services.
• Personalize your experience — for example, tailoring insights and reminders to your specific skin concerns and habits.
• Send transactional emails such as account confirmations, subscription receipts, and important service notices.
• Send you product updates and waitlist communications (you may opt out at any time).
• Detect, prevent, and address technical issues and abuse.
• Analyze aggregate, anonymized trends to improve our product and understand how users engage with the app.

3. AI and Your Data (Anthropic / Claude)

SkinPilot's AI companion is powered by Claude, an AI model developed by Anthropic. When you interact with your companion — asking questions, logging check-ins, or receiving insights — your inputs are sent to Anthropic's API to generate responses.

What this means for you:

• Your conversations with the companion are processed by Anthropic's systems. Anthropic's Privacy Policy governs how they handle that data.
• We do not sell your data to Anthropic or any third party. Data sent to the API is used solely to generate your personalized responses.
• We minimize the personal data included in API calls wherever possible and avoid sending unnecessary identifying information.

4. Storage and Security (Supabase)

Your account data, check-in history, and skin logs are stored using Supabase, a cloud database platform that is SOC 2 Type II certified. This certification means Supabase has undergone independent audits confirming its controls around security, availability, and confidentiality meet industry standards.

We also implement the following measures to protect your data:

• Encryption in transit (TLS) for all data sent between your device and our servers.
• Encryption at rest for stored data.
• Access controls that limit which team members can view user data.
• Regular security reviews of our systems and dependencies.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at hello@myskinpilot.com.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data. You can request deletion from within the app or by emailing us.
• Export your data in a portable format upon request.
• Opt out of marketing emails using the unsubscribe link in any email we send.
• Restrict processing of your data in certain circumstances.

To exercise any of these rights, email us at hello@myskinpilot.com. We will respond within 30 days.

6. Children's Privacy

SkinPilot is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at hello@myskinpilot.com and we will delete it promptly.

Users between the ages of 13 and 17 may use SkinPilot only with the consent of a parent or legal guardian.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Updating the "Last updated" date at the top of this page.
• Sending an email notification to your registered address (for significant changes).
• Displaying a notice within the SkinPilot app.

Your continued use of SkinPilot after any changes take effect constitutes your acceptance of the updated policy.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

Email: hello@myskinpilot.com

We are committed to resolving any privacy concerns you raise in a timely and transparent manner.